Conflict resolution

Advice on how to work through conflicts in a positive way, helping you to grow stronger and allowing for a more harmonious working environment.

Format: Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.

Business benefits:

  • Culture – create a less fraught and toxic working environment.

  • Community – encourage positive debate, without crossing into negative arguments.

  • Influence – increase the speed of decision making for employees, management and customers.

  • Collaboration – allow employees from across the business to work together more easily.

Violence, threats or bullying contributed to 13% of all work related stress, anxiety and depression

(HSE Statistics 2009 – 2012/ Labour Force Survey)

Top 5 delegate benefits:

  • Learn how to manage your emotions during a high stakes argument.

  • Change focus in your relationships to understand different types of conflict.

  • Understand your own reaction to conflict and how to change your approach.

  • Learning to avoid/deflect conflict, allowing you to focus on your real job.

  • Learn how to influence and negotiate for a win-win situation.

“Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen.”

(Winston Churchill)

Conflict Resolution Workshop

What’s included:

  • Creating your own toolbox of conflict resolution tactics.

  • Learning how to distinguish between productive and unproductive conflict.

  • Exercises that make resolving conflict natural and easy.

  • Tips for conflict resolution in the workplace.

  • Strategies to prevent a conflict getting out of control.

  • How to work with a difficult person.

Book your conflict resolution workshop