Business benefits:
Culture – create a less fraught and toxic working environment.
Community – encourage positive debate, without crossing into negative arguments.
Influence – increase the speed of decision making for employees, management and customers.
Collaboration – allow employees from across the business to work together more easily.
Violence, threats or bullying contributed to 13% of all work related stress, anxiety and depression
(HSE Statistics 2009 – 2012/ Labour Force Survey)
Top 5 delegate benefits:
Learn how to manage your emotions during a high stakes argument.
Change focus in your relationships to understand different types of conflict.
Understand your own reaction to conflict and how to change your approach.
Learning to avoid/deflect conflict, allowing you to focus on your real job.
Learn how to influence and negotiate for a win-win situation.
“Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen.”
(Winston Churchill)
What’s included:
Creating your own toolbox of conflict resolution tactics.
Learning how to distinguish between productive and unproductive conflict.
Exercises that make resolving conflict natural and easy.
Tips for conflict resolution in the workplace.
Strategies to prevent a conflict getting out of control.
How to work with a difficult person.